When you book your holiday you are entering into a contract with us. Please call or e-mail to enquiries@snowdoniamanor.co.uk to determine availability. Upon receipt of your payment, we will issue a holiday confirmation. Please check your confirmation carefully. If anything is incorrect, let us know immediately. Your statutory rights are not affected by anything contained within these terms and conditions.

Paying for your holiday

Provisional bookings can be made by telephone or E-mail and will be held for 5 days pending receipt of your deposit (30%) and completed booking form. You can pay by cheque or by bank transfer.
A 30% deposit needs to be paid to secure a booking except in the case of a 3-day break or less than 8 weeks before your holiday, in which case the whole amount of the holiday must be paid straight away. Your written holiday confirmation will show your holiday details and any balance owing, which is due 8 weeks before your holiday starts.

Cancellation or Changes to Your Holiday by You

When you book you are responsible for paying for your holiday in full. We advise you to take out standard holiday cancellation insurance. If you have to cancel you should contact us, and confirm any telephone cancellation in writing or by e-mail to enquiries@snowdoniamanor.co.uk immediately. If you cancel more than 60 days prior to the holiday, we will return any money paid above the deposit amount. We will try to re-let the accommodation. We will refund any money we obtained from the re-letting, less a £25 administration fee.

Brochure Details

We reserve the right to make minor changes to the details listed on the website. If any facility or service becomes unavailable then we will inform you as soon as reasonably practicable. If any facility or service on the website is of particular importance, please notify us at time of booking.

Liability

We cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than the proven negligence of ourselves or our employees. Our drive is steep with dawdling sheep so extreme care must be taken at all times. You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Your Holiday Accommodation

Normally during the high season, weekly terms are from Friday to Friday. At other times, subject to availability, alternative start and end days may be available. You can arrive any time after 3:00 p.m. on the start day of your holiday, and you must leave by 10:00 a.m. on the last day. Your holiday accommodation will be clean and tidy when you arrive and you are expected to leave everything in a similar state.

If you are unable to come on the first day of your holiday for any reason, please contact us. Otherwise, if you do not arrive on the first day of your holiday, and have not contacted us by 12:00 noon on the second day of your holiday, the cancellation rules will apply.

We accept that breakages can happen and ask that you let us know immediately to enable us to replace small items free of charge so that our next guests are not inconvenienced. We reserve the right to make a charge for more substantial damage. We reserve the right to charge a refundable damage deposit for large groups. You must allow us, our employees or agents, access to the accommodation at any reasonable time during your holiday.

The Manor House is for nine persons and the Cottage is for four persons. There will be a charge for any additional person (over 2 years) of £20 per person included in the Confirmation. The total number in your party occupying the holiday accommodation must not exceed the number stated in the Confirmation. Babies or toddlers under 24 months are not normally counted as members of your party. Bed linen and towels are provided.

Well behaved dogs will be welcome provided they are kept under strict control at all times and when indoors are confined to pre-agreed rooms. There will be a charge of £15 per dog per week.

Guests are reminded that this is a non-smoking establishment. Smoking in the garden is allowed.

Please inform us as soon as possible of any shortcomings or problems with the accommodation.

Cancellation or Changes to Your Holiday by Us

We would not expect to have to make any changes to your holiday arrangements, however we shall not be liable for changes, cancellation, or any other effect on your holiday due to events beyond our control ("force majeure"). In such cases we will refund any money you have paid to us. The hirer shall have no further claims against us.